Last updated: August 2025

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Shipping

• Processing time: 
  - Retail orders: Processed within 1-2 business days.
  - Large B2B orders: Processing and production times may vary depending on order volume and customization requirements. Please allow additional time, typically 2–3 weeks, to ensure quality and certification compliance.

• Delivery: We ship within France, the EU, Switzerland, and internationally. Shipping costs are calculated at checkout or specified in your B2B agreement.

• Tracking: All orders include tracking numbers.

• Customs & Duties: International buyers are responsible for customs fees, import duties, and taxes.
   

Returns

• Eligibility: Returns are accepted within 14 days for defective or damaged products only.

• Condition: Items must be unused, in original packaging, with proof of purchase.

• Process: Contact us at info@hhethicanova.com before returning any products. We will provide instructions and, if applicable, a return shipping label.

• Refunds: Approved returns will be refunded via the original payment method within 7–10 business days.